Patrick McCrane

Background

About Patrick McCrane

I love to make things better, to find new ways to do things, to learn and grow, to deliver great customer experiences, to engage, inspire, and develop people, to build high performing teams and organizations, to lead organizations to deliver amazing outcomes. Throughout my career, I have been blessed to collaborate with and learn from some of the best customer experience and operations thought leaders in the world. They are my mentors and peers. I like huge challenges. I have successfully led several transformative changes in my career, the kind where you burn the bridge to the old way of doing things. These transformations were some of the most challenging but rewarding times of my career. As a seasoned executive, I have a diverse background that includes leadership roles in customer success, customer experience, operations, and sales. I have led large organizations (500+ team members) with annual budgets up to $40M and $150M+ in sales revenue responsibility. I have an excellent track record of success building and scaling large complex multi-site operations.