Patrick McHale

Background

About Patrick McHale

Business Applications Engineer - Arrow Lift, Bloomington, MNJANUARY 2022 - PRESENTArchitect, build, and implement software solutions to support Arrow Lift’s complex business needs. Most notably, built a timekeeping application based off of the Microsoft Power Platform and thoroughly customized using JavaScript and C#. Timekeeping application was fully mobile compatible, handled multiple states’ overtime laws, and was integrated into other existing applications.Worked on a team to design and construct a Logic-Apps based integration between Arrow Lift’s customer relation and accounting software. Onboarded a new team member by creating an extensive training plan and learning project. Taught skills integral to development and application engineer work.Technical Solutions Engineer - Epic Systems, Verona, WIAUGUST 2019 - JANUARY 2022Long Term Care (LTC) Technical Solutions (TS) Division Lead - managed and owned the success of Epic’s Long Term Care specialty application. Led a team of LTC TS experts in collaboration with both client hospital stakeholders and R&D to define best practices, identify high impact improvements, and ensure regulatory compliance to drive customer outcomes. Developed numerous internal resources to improve TS education and accountability.Primary Technical Solutions Engineer for six major hospital systems at industry-leading electronic medical record company. Solved technical problems, directed projects, and guided the adoption/optimization of features for a suite of nursing-driven software applications. Leveraged a deep knowledge of complex data structures to prioritize, troubleshoot, and resolve issues.Incident Manager - reviewed Long Term Care escalations for regulatory compliance risk. Used an extensive knowledge of LTC to assess the criticality of issues. Communicated follow-ups to the Epic LTC customer base, advised on workarounds, and worked with R&D on ultimate resolution. Team Leader - managed four team members. Developed work plans, promoted professional development, and coached on technical, organizational, and customer service skills. Held check-ins with team members’ customers to gather feedback and have management oversight on customer projects. Used feedback to drive improvements in team members’ performance. Mentor - helped new hires with time management, organization, and technical problem solving. Met regularly with a group of mentees/mentors to teach skills critical to being a Technical Solutions Engineer.