Patrick Murphy

Background

About Patrick Murphy

I help business run better by optimizing access to and use of performance data that informs process improvement decision making. With extensive experience over the last decade in process, reporting, business analysis, and operations leadership, I have contributed significantly to my company’s customer success and overall performance. LightBox makes customer success and experience top priorities, and I have been fortunate to play a key role in the company’s evolution. In collaboration with committed and talented colleagues, we have delivered continuous improvement. I am proud of what we have accomplished together. My expertise is in business analysis, process improvement, and business process design. As part of my own professional development, and a result of my experience, I have also become effective with Salesforce and Jira platforms. NOTABLE CAREER ACCOMPLISHMENTS: Earned a reputation for creativity and versatility, becoming valued by senior executives for being a bridge across functional areas to enable organizational improvements. Delivered significant, tangible process changes that have improved information availability and decision-making at the highest levels of the organization. Leveraged career-long customer service focus and a passion for optimizing customer and employee experiences to drive loyalty and improved results. Promoted multiple times in recognition of leadership, subject matter expertise, and ongoing, expanded positive impact on the service delivery organization. I will look forward to connecting with others to share ideas. Thanks for visiting my profile.