Patrick Oluwafor
Project Manager - Training Specialist & Customer Support - Saas at Dai
Based in Lagos State, Nigeria
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Seniority
Other
Department
Other
Location
Lagos State
Industry
International Trade and Development
Company size
3.8K
Contact information
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p•••••••@dai.com
Phone
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Background
About Patrick Oluwafor
Experienced Customer Support Specialist with a strong background in SaaS and CRM systems, including Dynamics 365. Skilled in managing high-volume inquiries, resolving complex issues, and delivering exceptional customer experiences. Proficient in leveraging tools like Freshservice, Zendesk, and Power Platform to streamline support processes and improve satisfaction ratings. Adept at creating user stories, training materials, and service templates to enhance team efficiency and customer engagement.
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