Patrick Perkins
Director of Call Center Operations at Michael And Son Services
Based in Sparks, United States
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Seniority
Director
Department
Operations
Location
Sparks
Industry
Construction
Company size
688
Contact information
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p•••••••@michaelandson.com
Phone
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Background
About Patrick Perkins
Account Director/Contact Center Director with over 20 years experience in the Healthcare, Pharmaceutical, Government, CPG, and Financial Services Industries. Served as a Vice President with leadership, operational, and consulting responsibilities over five call centers. Extensive experience with start-up ventures including oversight of opening new Healthcare Customer Service Center, successfully starting and serving as President of a Consulting Firm, and the implementation of multiple new departments and programs within the call center industry. Wide-ranging experience in sales, client acquisitions, and client services. Adept in all aspects of management, budgets, profitability and business development. Excellent relationship-building, coaching, leadership development and organizational management skills. Extensive experience serving on customer service advisory boards, leading first call resolution projects, and managing third-party and client relationships.
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