Patrick Pruitt
Business Sys Analyst at Technologent
Based in Orange County, United States
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Seniority
Staff
Department
Information Technology
Location
Orange County
Industry
IT Services and IT Consulting
Company size
453
Contact information
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p•••••••@technologent.com
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Background
About Patrick Pruitt
ITIL Practitioner with over 8 years of experience on the ServiceNow platform, completing a variety of projects applying ITIL best practices and process framework to meet business requirements. Able to troubleshoot system, process and data issues effectively. Excellent presentation and interpersonal skills with the ability to communicate on both technical and project management level. Customer-focused and adaptable to a variety of work environments. Excels at cultivating, managing and leveraging customer relationships to achieve desired goals. Areas of specialty are implementation of ServiceNow processes such as Service Catalog, Request Fulfillment, Incident Management, Problem Management and Change Management. Expertise in requirements gathering, process development/improvement, testing, training and creating process and procedure documentation. ServiceNow Sys Admin and ITIL v3 certified.
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