Patrick Simon Spath

Background

About Patrick Simon Spath

I am a Manager of Customer Success at LinkedIn, responsible for leading a team of Customer Success Managers (CSMs) for LinkedIn Learning and LinkedIn Learning Hub in the DACH region. I have over ten years of experience in customer success, online marketing, and people management, working with corporate, academic, and government clients across various markets and industries. My mission is to help our customers achieve their learning and development goals, by providing them with the best learning solutions, tailored to their needs and challenges. I collaborate with our sales, product, and marketing teams to deliver strategic guidance, product education, and customer feedback. I also mentor and coach my team of CSMs, empowering them to grow their skills, optimize their performance, and deliver exceptional customer service- Since October 2021 I'm managing a team of 9 Customer Success Managers for LinkedIn Learning, and LinkedIn, for Corporate as well as Academic & Government clients. Until 2022 I led the teams for FR and BNLX as well, until I upskilled a new manager to whom I transferred the market responsibility. Before I've managed a team of Customer Success managers for Netherlands, Israel, Canada and Latin America in Google's Advertising Solutions organization (GCS)- as part of their management I owned the responsibility for strategy, people management, communication and stakeholder management for those markets. Prior to my People Management in Customers Success, I owned strategy and operations for Google's Digital marketing Measurement & Attribution solutions for Google Ads and Google Analytics, on EMEA-level, with a responsibility of product education, communication and regional product strategy for sales reps and managers. I'm drawing from Sales, Marketing and Training & Facilitation Expertise, due to my background in selling Google's digital marketing solutions to Swiss customers and agencies in German, French and English. Additional to my core roles I've been running Training & Facilitation sessions in Google for 8 years, as a Guru, with over employees trained, and more than 500 hours delivered.