Patrick Walker

Background

About Patrick Walker

I have thorough knowledge of contact center operations and marketing strategies used to retain and acquire customers. I have superior communication and interpersonal abilities. Particular skills include the expertise to assess consumer needs, inspire co-operation and achieve targets on a prompt basis. I successfully maintain excellent client relations, liaison with all levels of management and staff and ensure that policies and procedures are followed. My success in the past has stemmed from my strong commitment and sense of professionalism. SUMMARY OF QUALIFICATIONS Communication: •Work with clients to identify, qualify and quantify business processes and project requirements •Efficient liaison between management, technical operations and call centre operations •Successfully explain task objectives and procedures to team members •Effectively document results and stats in a useful reference format •Ability to clearly present required metrics to individuals and/or a group •Able to deliver training material in a clear and concise way for the team to understand. Account and Project Management: •Manage and track the progress and status of projects to ensure deliverables are met within time requirements •Accurate reporting and tracking of all escalation’s handled •Trend analysis and peer coaching •Identify training and development opportunities •Management/ Executive Referrals within Bell Mobility