Patrick Wong

Background

About Patrick Wong

Experienced professional with a demonstrated history of working in the software industry. Skilled in Enterprise Software, Software as a Service (SaaS), Implementation, Product Management, Customer Success, Project Management, and Leading Multi-Disciplined Teams-with the last 11 years in Higher Education. Strong information technology professional with a Bachelor of Science (B.S.) focused in Technical Journalism from Oregon State University. Skills:• Experienced managing globally distributed teams in a collaborative and productive environment for Fortune 100 clients, such as Intel, HP, Microsoft, and Comcast.• Successfully onboarded and supported accounts ranging from $100K to $3M in annual recurring revenue. • Proficient using CRM tools (Prospect CRM and SalesForce) and product collaboration tools (Jira, Confluence, and Trello).• Effective at partnering with Sales, Marketing, Product, Professional Services, and Finance teams to drive customer adoption and retention in a SaaS environment.• Proficient in HTML, XML, and JavaScript.• Advanced experience with Agile environments. • Excellent oral, written and presentation communication skills with the ability to influence internal and external audiences.• Proven ability to translate business needs into technical requirements for corporate, higher education, and non-profit environments.