Patti Duffy

Background

About Patti Duffy

RESULTS-ORIENTED LEADER: Just about every business has recognized that customer success is a key strategic asset. When it costs 10 times more to acquire a customer than to keep one, it makes sense to give prominent attention to customer needs. I have been leading customer success, sales, managing projects, and service operations in technology platforms, retail, biotech, healthcare, medical device, and higher education industries. As a strategist and tactician who has been on the front lines of customer service, I have gained expertise in achieving customer expectations by:> Exceeding sales and product objectives,> Developing processes based on a clear understanding of different customer segments,> Setting the right priorities for investment in people and technology,> Building a customer-centric culture featuring empowered employees and performance metrics.