Patty Oh

Background

About Patty Oh

Profit-driven Operations Executive with a 16+ year track record of leading data analysis, supply chain management, and inventory management. Career advancement in a series of increasingly accountable leadership roles including Operations Manager, Director of Supply Chain, and Manager, Strategic Projects. Proven execution of complex, time-sensitive projects. 100% customer focused: Trimmed monthly close from 15 days to 10 days; ensured data integrity and accuracy for improved inventory management by tracking, analyzing, and recording inventory receipts, transfers, fulfillment, and sales in NetSuite from disparate data sources. Ensured readiness of YOY growth by rebuilding internal operations team from Warehousing, Planning, Inventory Management, and Sales Operations; managing 3PL providers; and aligning Asia team for production needs. Decreased customer service level calls from 7% to 4%; led team members in Customer Service, Operations and Fraud team to implement daily reconciliations between Shopify and 3PL, and proactively refund customers while maintaining data integrity between Shopify & NetSuite. Collaborated with senior management of Asia Pacific team to facilitate and adapt new views of $100M sales planning, assisting with monthly actuals versus budget variances and with the annual budget process: Leadership | Supply Chain Management | Project Management | Customer Success | Inventory Management | Demand Planning | Cross Functional Team Management | Data Analysis | Purchasing | Business Development | Sales Operations | P&L Management | Warehousing | Financial Analysis | Budgeting | NetSuite | SAP | Microsoft Office : Experienced Supply Chain Professional in the consumer goods industry: supporting times of rapid growth and pre IPO. Highly collaborative individual focusing on team camaraderie and open communication to improve and optimize customer service. I enjoy using data analytics to story tell aspects of the business- whether it be developing KPIs, integrating to sales and operations planning, fulfillment, logistics, reporting automation, and supply chain strategy. My skillsets at work translate well as I’m putting out fires all day with my two little girls creating chaos. The only time I win in the forefront of being a mom is when I don’t listen to Cocomelon for the umpteenth time and listen to some country music.