Paul A.

Background

About Paul A.

Over 10 years of professional experience in positions as Help Desk Specialist, POS Technician, Network Monitoring Specialist, Service Desk Specialist, Systems Administrator. IT Support Technician. • Skilled in information systems management, analysis, troubleshooting, testing, documentation, hardware and software installation, applications and program management, technical support, and network support. • Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem-solving and solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends. • Communication skills demonstrated through the use of English language, ability to work well independently and as part of a team, developing effective client relations, providing superior client service and satisfaction. CERTIFICATIONS: • MCDST, Microsoft Certified Desktop Support Technician, 2008 • MCP, Microsoft Certified Professional, 2008 Technical Skills: • Administration Skills: Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers. • OS Knowledge Base Skills: All Microsoft Windows variants • Hardware Skills: All PC variants, Printers, Point of Sale machines, routers and switches