Paul Dawson

Background

About Paul Dawson

With over 4 years of experience working in the Software Provider industry, along with 18 previous years in the Insurance industry working in underwriting and technical support roles, seeking a new opportunity for career growth and development. Skilled in various roles including Software Licensing Agreements Administration, Quoting, Order Management, Post-Sales support, Customer Experience, Helpdesk Support, Systems Training and User Acceptance Testing. Most recent work experience involves creating software quotes for various Microsoft volume licensing products for new and existing customers, submitting software orders for processing, performing monthly billing reconciliation for CSP orders, completing contract modifications, and providing frontline support for issues involving access to software licenses. Throughout my career I have demonstrated excellent oral and written communication skills, proven customer service skills, and have built strong organizational, troubleshooting, time management, and problem-solving skills. Recognized as a valued contributor to various projects and team initiatives.