Paul Dent

Background

About Paul Dent

Highlight of Qualifications Excellent Communication skills dealing with business professionals, and the ability to easily establish rapport and gain team confidence. Over 14 years professional experience with maintenance, troubleshooting and repair of PC hardware, peripherals and printers. Effective knowledge of networks including Cisco routers & switches, HP servers, cables,(including Cat 5, 6 & fiber) and TCP/IP protocol. Proficient in the use of Microsoft Office application including Windows 98, XP and Windows 7 operating systems. Accurately managed user accounts through Active Directory including password administration. Confident, professional, dependable, honest, enthusiastic, and motivated. Proven performance in identifying operational issues and business options to increase productivity and cut cost an average of 17% overall in the annual department budget. Professional Profile Strategic minded with excellent leadership, management, team building, and problem solving skills. Consistently able to analyze and solve technical and non-technical problems. Accurately communicates information clearly and concise. Diagnose and repair electrical and mechanical problems for both computer and industrial application. Motivated self-starter with diverse experience, knowledge and interests. Successful as an IT Manager, Apartment Manager and General Manager in the computer, apartment rental property, air-conditioning,(HVAC) and automotive fields respectively. Excellent customer service through career knowledge, honesty and a smile. Achievements Managed employee Interview, hiring, training, performance evaluation & counseling. Improving information flow within the business environment, and improving cooperation between management and staff. Ability to anticipate client needs. Extremely team oriented, tack in difficult situations. Successfully managed IT systems.