Paul Dwight

Background

About Paul Dwight

A customer focused ICT Professional with extensive IT and Financial Services experience working in the Australian and New Zealand IT services industry. I have strong leadership skills and experience in Information Technology and Systems Strategy, technology road mapping, customer management, and people management. Key strength is, understanding and linking business requirements with ICT solutions that meet the customers’ requirements and can be supported and maintained on a long-term basis. Key Competencies / Values:> Customer Advocacy - Experienced in understand the customers’ challenges / needs / requirements by demonstrating empathy (and listening). Further, making sure the customer is kept up to date with timely and frequent information, whether this is related to new services, milestones, or problem resolutions.> People Leadership - Experienced in leading teams in consulting, customer service, operations and project delivery environments ensuring business objectives are achieved. Key to this is mentoring staff allowing them to grow and flourish and progress.> Relationship Management - Establish and ongoing management of key internal and external customers and vendors from operational to executive level.> Strategy - Worked actively as part of executive management groups to formulate short to medium term business strategy. Experienced with execution of strategy into business reality.> Communication Skills - Experienced with communicating to all levels of an organisation and presenting at industry events and customer briefings.> Problem Management and Resolution – Continued demonstration of ability to resolve problems by engaging with key personnel and negotiating an outcome ensuring the key objective is met.