Paul Earl

Background

About Paul Earl

Project Manager and Administrator with a strong commitment to exceptional customer service.* Strong personal integrity, pragmatism, and the ability to build trust with colleagues and clients.* Articulate customer centric skilled at building partnerships with all stakeholders and motivating teams to achieve outstanding performance.* Demonstrated strong capability in adhering to defined Service Level Agreements (SLAs) and consistently achieving set objectives * Realistic approaches to service support and project development.* Qualified PRINCE2 Practitioner and ITIL Manager, with a Postgraduate Degree in Management and an Undergraduate Degree in Mathematics.* An engaging and confident public speaker, passionate and enthusiastic presentation style * Administered project data by securely inputting information and maintaining accurate records, resulting in over 95% improvement in record-keeping efficiency for the research project.* Managed, delivered, and coordinated large scale multi million pound projects in Higher Education, Health and Social Housing sectors using the PRINCE2 framework * Maintained and enhanced a positive experience for 120 participants across a research project.* Empowered 100 vulnerable adults during the COVID-19 pandemic by providing Android tablets and facilitating access to essential services that transitioned onto digital only platforms.* Award-winning business franchise owner with recognition for top 10% customer excellence score.* Delivered 50 training courses enhancing communication for carers of people living with dementia.* Developed and executed strategies to enhance customer experience * Managed large team of over 20 staff, optimising resources to manage critical services and incidents.* Create value-for-money services with responsibility for operational budgets of over