Paul Fox

Background

About Paul Fox

Experienced in developing and implementing innovative practices, policies and procedures, training programs and efficiency initiatives. An operational leader who possesses a customer-centric mindset and demonstrated ability to create a shared vision, inspire collaboration and drive change. Proficient at leveraging consumer insights to formulate strategies that deliver excellence to clients, building loyalty and result in profitability. Skilled at communicating updates, project status, key metrics, issues and risks to all stakeholders and aligning people and processes to effectively attain measurables in workforce utilization, inventory management, and vendor relationships. Strategic Partner: Extensive experience in aligning marketing and leadership teams to stay ahead of business trends to grow and retain market share. Elevation of the voice of the customer within initiatives through continuous communication of the client’s best interests. Influencing enterprise-wide delivery of premium experiences by defining key business metrics and service standards, identifying gaps in service, and spearheading effective improvements. Customer Experience Champion: Designing best-in-class customer experiences with both the front of house (FOH) and back of house (BOH) teams to enhance branding differentiation, revenue growth and profitability. Representing the needs of the customer in strategic planning initiatives and advocating for journey mapping and data analytics to continually elevate the level of customer care. Operations Excellence: Developing, inspiring and sustaining a culture of continuous improvement, building performance excellence by controlling expenses and ensuring product quality through strong business and financial acumen. Integrating the diverse needs of the team into cost-effective service delivery. Business Transformation: Providing direction to increase process efficiency and meeting business targets. Supporting others by providing coaching on process improvement tactics and technology solutions. Skilled change agent in start-up, turn-around and outsourcing scenarios. Leadership: Accomplished leader with a motivational style used to develop, mentor, inspire and empower frontline employees to excel and create growth in a successful environment. Able to rely upon training and facilitation of conflict resolution to achieve success.