Paul Goddard
Business Support Specialist at Philips
Based in Markham, Canada
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Seniority
Staff
Department
Operations
Location
Markham
Industry
Hospitals and Health Care
Company size
72K
Contact information
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p•••••••@philips.com
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Background
About Paul Goddard
A successful member of the Canadian Customer Fulfillment Centre for nearly 20 years in the Healthcare industry. Assisted in implementing a Continuous Improvement environment targeting areas of waste in daily procedures in Commercial Operations and reaching monthly revenue targets with fewer revenue reversals. Collaborated with the Global colleagues to implement standardized processes for the Customer Fulfillment Centres in the North American market. Developed training documents for Order Acquisition and Order Management departments, improving processes and implementing any changes for existing team members and new team members. Core team member on total backlog revenue reversal clean-up project, assisting in clearing over 12 million dollars, exceeding the target goal for 2010 while sustaining record-low averages for the following years. Interfaced with Project Managers, Account Managers, Service, Finance, and Legal departments to ensure that high customer service and satisfaction were delivered.
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