Paul Headridge
Trading Team Manager at The Heineken Company
Based in Dunfermline, United Kingdom
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Seniority
Manager
Department
Operations
Location
Dunfermline
Industry
Food and Beverage Services
Company size
43K
Contact information
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p•••••••@heineken.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Paul Headridge
Vastly experienced contact centre manager with 12 years operational experience driving sales performance and customer contact standards within dynamic contact centre environments. A proactive and inspirational manager skilled in the development and coaching of a customer centric culture. Key Competencies: Leading and motivating teams to drive customer experience, sales performance and quality standards. Driving continuous improvement in business processes and building a culture to support a customer centric ethos. Ownership for delivering initiatives centred on customer satisfaction, engagement, profitability, sales technique, quality and compliance. Working across levels and functions to deliver projects that improve customer and employee experience. Act as a role model for the company vision translating and communicating business strategy at a local site level. Specialties: Management & leadership Customer experience & Sales Change management Employee engagement Coaching Performance Improvement and performance management Team working Stakeholder management Quality Creative thinking
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