Paul Katz
Information Technology and Services Consultant at Nerds On Site
Based in Oakville, Canada
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Seniority
Staff
Department
Information Technology
Location
Oakville
Industry
Information Technology and Services
Company size
176
Contact information
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p•••••••@nerdsonsite.com
Phone
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Background
About Paul Katz
Highly motivated, creative, and versatile solutions-focused and service oriented Technical Services Manager with proven results helping corporate and small business clients resolve complex software and system issues. Help in the planning of their IT projects, in order to maximize their IT functionality, security and stability. Combines astute analytical capabilities with strong technical skills, to ensure the delivery of exemplary service in time sensitive environments. Adept at interpreting user descriptions of computer errors, and walking them through solutions. In-depth understanding of client contact centre operations and best practices, skilled at coaching and motivating high performance teams, and helping in the design of their infrastructure. Proven track record gained at Jonas Software, Sun Microsystems, Brick Street Software, and Microsoft in: • Technical Support Best Practices Leadership and organizational skills • Help Desk Operations Issues Management • Client Needs Analysis Understanding of Global operations • Solution Development Workload Prioritization • Project Coordination and Management Software Development Lifecycle ITIL certification, as well as MCSE in Windows NT4, Windows
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