Paul Klimas

Background

About Paul Klimas

Dynamic Leader with 20 + years Senior Management Experience * Operational Management Professional leveraging inbound/outbound contact center management and consulting experience * Focused on customer satisfaction and maximizing sales * Efficiency specialist, implementing industry “Best Practices” * Skilled technology consultant, introducing leading-edge solutions * Articulate communicator who works well with individuals on all levels * Top performer who thrives in a high-expectation, fast-paced environment * Charismatic leader, adept at building high-performance teams * Ability to learn new concepts and implement in dynamic environments with large teams Specialties:* P&L management * Business Process Improvement & Automation consulting * Consultative, solution-based management * Committed to exceeding customer expectations * Passionate about leadership by example * Exceptional follow-through and detail orientation * Deep knowledge of customer acquisition, retention and loyalty programs * Vertical expertise includes telecommunications and retail * Process re-engineering