Paul Knutson

Background

About Paul Knutson

Proven technology executive with a diverse background spanning Product Support, Customer Support, Customer Success, Post-Sale Professional Services, Project Management, and Customer Onboarding. • A hands-on leader with a passion for leveraging innovative solutions and technology to streamline processes and cultivate high-performing teams. • Expertise in leading technical teams across global time zones, spanning from start-ups to large enterprises. • Demonstrated proficiency in revitalizing organizations by optimizing processes for efficiency, scale, & elevated CX. • Strong presentation, communication, collaboration, decision-making, and team building skills. Specialties: Technology, Start-ups, SaaS, B2B, B2C, AgeTech, Customer Experience, Customer Support, Product Support, Process Change, Program Management, Project Management, Engineering Management, Consumer Electronics, Senior Living Tech. Skills: Product Support · Customer Support · Software as a Service (SaaS) · Contact Centers · Call Centers · Business-to-Business (B2B) · Business-to-Consumer (B2C) · Customer Experience · Customer Success · Customer Satisfaction · Customer Care · Customer Relationship Management (CRM) · Scaling Process and Teams · Change Management · Operational Efficiency · Process Efficiency · Process Transformation · Performance Metrics · Voice of the Customer (VoC) · Build Effective Teams · Team Leadership · Cross-Functional Relationship Building · Driving Results · Technical Aptitude · Solutions Oriented · Results Oriented · Multi-level Communication · Fast-paced Environments · Escalations Management · Detail Oriented · Data-driven Decision Making · Consumer Electronics · Collaboration Solutions · Coaching and Feedback · Key Performance Indicators (KPIs) · Analytical Skills · Problem Solving · Troubleshooting