Paul Lanza

Background

About Paul Lanza

4 Years as Director of Operations at Connecticut Dental Health Partnership: • Directed a team of associates from Member Service, Grievance and Appeals, Professional Relations and IT to achieve our vision of “improving the oral health of HUSKY Health members”. • Managed the population-based outreach program that includes automated call, email, letters and text. • Acted as primary liaison for the State of CT, Department of Social Services, which managed the contract. Responsible for all contract compliance, reporting and performance guarantees. 18 years of Operations and Vendor Management at a Director Level for ConnectiCare: • Direct the relationship between ConnectiCare and 10-12 business partners that interacted with health insurance operations. • Implemented numerous vendor programs and migrated to new vendors. • Manage corrective actions plans, ensuring balanced resolution. • Monitor performance metrics and guarantees to ensure our vendors are performing the same best-in-class customer service that we give to our customers. • Direct a fulfillment program for Operations that oversees multiple print vendors and managed the budget for each. • Promote the adoption of e-fulfillment activities for our customers, substituting electronic fulfillment for paper and mail while realizing substantial cost savings. • Project managed the migration of payments to Virtual Credit Card, which became a revenue source.