Paul Magro

Background

About Paul Magro

STRATEGIC EXECUTION LEADER: History of collaborating with Fortune 50 companies strengthening relationships by driving solutions to complex challenges. Strategic planning, process improvements, business development and operations oversight experience, with sixteen years leading a wide-array of different organizations.Strong background in Retirement Plan Outsourcing Industry.KEY ACCOMPLISHMENTS:• Received Outstanding Service Award for the retention and growth of a key top 5 client ($9B).• Oversight for Defined Contribution projects (950+ merger and acquisitions, 1,600+ new plans, and change order management projects per year).• Portfolio Manager across 60-80 product related projects on an annual basis; providing leadership, oversight, guidance, and readiness across the organization. • Transformed the culture of the organization into a data driven / results orientated organization focusing on trends, root cause analysis and high impact improvement opportunities.• Centralized and standardized 5 distinct groups into one shared service function across all market segments – drove scale and efficiency.• Implemented a global balanced scorecard, associate scorecard, and a performance measurement system. • Led the requirements and development for a new test environment; reduced the testing effort by 76%- while increasing quality by 72%.• Developed and implemented new roles for enhanced implementation process. Avg client survey score for new role is 9.87 out of 10.• Led the development of project estimation / capacity planning / and billing process.