Paul Mitchell
Support Analyst IT Customer Services (Technology & Information Services) at University Of Plymouth
Based in Plymouth, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Plymouth
Industry
Higher Education
Company size
5.7K
Contact information
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p•••••••@plymouth.ac.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Paul Mitchell
Administration I have 8 years of experience working in an office environment. This involves working to deadlines, collaborating with colleagues, working in an efficient and professional manner. Maintained databases, academic records / reports which I distributed through government /school intranets. Database management – keeping records, updating and redesigning the sampling schedule for the M-Bovis response, and in previous positions making sure that school groups were up to date and organised. Working in government / school environments meant that policies were strictly adhered to and I ensured through my management of the school website that all legal requirements were met. Provided excellent customer service and a good problem-solving approach to all stakeholders where issues arose. Learnt and trained staff on new systems effectively. Collaboration & Communication Strong level of verbal and written communication skills. When setting up new systems I made sure to involve multiple stake-holders to ensure that everyone knows what is expected, what will & happen and ensuring that everyone is listened to. Collaborating projects within the team, sharing information and practices. Providing IT support and training effectively helps when there is a good rapport between colleagues. I hope to give confidence to people so that when they are having an issue they have no reservations about seeking help from me. Technical Adobe Creative Suite, Photoshop, Indesign and Audition skills acquired through previous work experience * personal interest. I have used these in a variety of positions providing marketing materials for employers and freelance. Microsoft Office / IT Support: Providing excellent technical support in a friendly manner and providing training in new systems for all stake-holders. CMS / SEO / E-Commerce: I have experience in Wordpress CMS which includes setting up SEO plugins. I have also set up three e-commerce websites.
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