Paul Pinder
Managing Director, how we Lead Architecture at Hsbc
Based in Dubai, United Arab Emirates
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Seniority
Other
Department
Other
Location
Dubai
Industry
Financial Services
Company size
200K
Contact information
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p•••••••@hsbc.com
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Background
About Paul Pinder
More than fifteen years’ experience leading teams in blue chip organisations globally to deliver company-wide transformations in leadership effectiveness, cultural health, customer service and sales capability. Combines extensive expertise across all aspects of people and change with a highly practical and commercial approach. Comfortable working up to Board and C-Suite levels, consistently delivers strong outcomes in different countries and contexts. Key Achievements1. Key role in taking Australia’s largest bank to number one for customer experience.2. Led the team driving record employee engagement and cultural health for a major UK bank.3. Engagement lead for work that reduced employee turnover in a major Australian bank’s retail division by 50%.4. Managed a large bank’s contact centre of 200+ employees to move from worst performing (sixth) to best in 3 years.5. Three consecutive UK Princess Royal Training Awards for learning design excellence.Known and Respected for• Getting things done• Delivering results• Building great teams• Doing the right thing• Inspiring others
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