Paul Richards

Background

About Paul Richards

A proven Customer Success & Integration Project Manager, I offer a track record of achievement in managing multiple projects simultaneously, overseeing the entire project lifecycle from concept to delivery to training. In order to properly serve my clients, I work collaboratively in a team environment with stakeholders at all levels to determine their needs and develop customized solutions that add value to their business. I effectively work with both technical and non-technical personnel to plan and carry out assignments. Additionally, I display exceptional account management, business intelligence, data integration, application design and development, testing and analysis, and problem-solving skills. Examples of my work include:*Coordinated integration and deployment of 100s of data sources for large food service GPOs, enabling companies to control product spend while maximize profit. Analyzing over data sources enabling clients to review over $300 Billion in spend.*Refined product functionality on supply chain management offerings, enabling customers to apply specific attributions to their products across their inventory rather than editing individual items.*Trained and supported customers using (SaaS) ECommerce supply chain procurement software and analyzed customer supply chains using Spend Management (Business Intelligence) software to provide recommendations for improvement. Succeeded in a very fast paced Silicon Valley startup, I was the 11th employee, for a company that grew to over 300 employees. My success depended on getting the job done and putting the customer first. Having successfully worked remote in various customer facing roles, I know what it takes to anticipate customers needs and provide exceptional service.