Paul Shields
Senior Service Officer Escalated Complaints at Services Australia
Based in Melbourne, Australia
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Seniority
Manager
Department
Public Administration & Safety
Location
Melbourne
Industry
Government Administration
Company size
7.9K
Contact information
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p•••••••@servicesaustralia.gov.au
Phone
5 credits+61 ••• •••• ••••
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Background
About Paul Shields
Senior complaints professional with deep expertise in welfare delivery. Identifying vulnerabilities and definingsolutions while engaging suitable resources. Extensive experience managing recipients presenting with themost challenging and complex forensic and psychological behaviours. Skilled at delivering measured resultsin harm reduction. Deep experience in leading continuous improvement initiatives to reduce cost, build confidence in brand and deliver first contact resolution.
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