Paul Sprabary

Background

About Paul Sprabary

Diverse Customer Support Professional with experience in Call Center environment, Client Relations, Resolving Customer Escalations, Administrative Research, Auditing, Training Process and Procedures, Supervisory Roles, with the ability to perform at a high level of leadership and self-motivation. ACCOMPLISHMENTS• Organized and supervised an after-hours customer service department which resolved 80% of incoming calls against customer’s 50% objective.• Managed parts inventory warehouse that grew from $1.5 to $3.3 within 18 months.• Coached employee struggling with the daily workload, after side-by-side training, employee became one of top producers in department.• Created and monitored audit measurement spreadsheet to manage employee training and development which improved departments overall results.• Received multiple “Employee of the Quarter” awards for being in top 3% on quality audits and customer surveys.• Maintained “Very Satisfied” customer rating in a demanding and complex, customer environment.