Paul Sutherland

Background

About Paul Sutherland

My primary focus is to add and enhance value for our FinTech clients by fostering integration, effectiveness, and efficiency through governance using a structured framework, documented and shared metrics and information communicated clearly to stakeholders. Through my guidance, my goals for adding value for our clients are both flexible and comprehensive road maps for our Service Level Agreements. Doing this helps with knowing what is being done well and what can be quickly improved upon. I facilitate this by leveraging a wide range of resources, both personnel wise and system wise. Currently, my main focus as IT Service Delivery Manager, is on the Recording Environment and Compliance for Commercial Banking Trading Systems. I’m versed in the entire IPC product suite from Trading Systems-Alliance/Unigy to NICE NTR as well as the INC and MAC and Project processes, including, Daily Health Checks, and Monitoring for both Patching and Capacity Planning requirements. Well versed in capturing key metrics related to the operational performance, capacity, and KPI aspects of IT Service Delivery and presenting and communicating that information to stakeholders regularly and clearly. Utilizing solid and extensive relationships enables me to push for results and information quickly which assists in making it possible for FinTech clients to easily make service decisions that create value for their organizations in a manner that enhances scope, cost, and schedule management. I have achieved a great deal of success working with various Financial organizations over the years, assisting with their Change Management activities (in excess of $1million annually) and as well as Triaging INC and break fix scenarios of various levels of complexity and severity and provided guidance throughout the process and afterwards towards achieving success and value. I’ve enhanced value through hard work and dedication to my clients, that’s what I do each and every month through creation and review of road maps for effective IT Service Delivery.