Paul Swartz
Customer Service Deputy Manager at City Unscripted
Based in Pretoria, South Africa
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Seniority
Manager
Department
Customer/Client Service
Location
Pretoria
Industry
Travel Arrangements
Company size
135
Contact information
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p•••••••@cityunscripted.com
Phone
5 credits+27 ••• •••• ••••
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Background
About Paul Swartz
Overseeing customer service operations at City Unscripted, my focus on enhancing guest satisfaction is unwavering. With the implementation of AI technology, our team has streamlined recruitment processes and policy development, ensuring global consistency. Harnessing Zendesk and Slack, we've cultivated an efficient workflow, central to our mission of delivering unparalleled service experiences.Concurrently, as a Digital Content Manager, I leverage extensive knowledge in social media platforms to amplify brand visibility and user engagement. My strategic approach has spawned engaging content across TikTok, YouTube, Twitter, LinkedIn, Facebook, and Instagram, significantly growing our digital footprint. Data-driven decisions in content optimization underscore my commitment to maximizing audience reach and interaction.
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