Paul Yohn

Background

About Paul Yohn

Director of Customer Support | Customer-Centric Strategy | Leadership Through ExecutionFrom assembling defense-grade equipment to leading high-impact operations and now directing customer support at scale, my career has been built on one principle: lead from the front and execute with precision.As Director of Customer Support at Tracked Lifts, I oversee the full spectrum of customer experience strategy—ensuring service, people, and performance are aligned to deliver maximum value. Whether it’s building responsive support systems, empowering teams to exceed expectations, or translating customer feedback into actionable improvements, I bring structure, clarity, and accountability to every interaction.With 15+ years of hands-on progression—from technician to senior leadership—I understand every layer of the customer and operational journey because I’ve lived it. My leadership connects big-picture vision to frontline execution, ensuring strategy translates directly to outcomes.Core Strengths: • End-to-end customer support management • Service strategy & customer experience design • Cross-departmental leadership & team development • Sales support & CRM optimization • Lean process improvement & logistics streamlining • Ground-floor grit meets executive visionPrevious roles include Director & VP of Operations at Tracked Lifts and National Truck Body Solutions, Sales Support Supervisor at JLG Industries, and Regional Sales Manager across a six-state territory—each sharpening my ability to blend tactical control with long-term vision.If your idea of leadership involves accountability, adaptability, and execution without excuses—we’re speaking the same language. Let’s connect.