Paula Carruthers

Background

About Paula Carruthers

A client focused, adapatable and dedicated onboarding specialist with a strong track record of leading client journeys and building lasting relationships. With experience across audio branding, financial services, and customer operations, I’ve developed a consistently confident approach to project delivery, process improvement, and stakeholder communication.In my current role as Lead Implementation Manager at PHMG, I guide my team and clients through every stage of onboarding, collaborating with creative and technical teams to ensure that my clients have a successful journey and are left satisfied with their Audio Branding products. Previously, I led investigations and complaint resolution across major financial institutions, where I honed my skills in empathy, attention to detail, and seeing things through to the very end.