Paula Chan

Background

About Paula Chan

More than ten years of experience in contact center environment. Exposure to various positions such as Operations Analyst, Data Analyst, Workforce management analyst, Real time adherence analyst, Quality analyst, customer service, training, risk management, with the ability to contribute as an individual and as a team. I have experienced analysing data, create new reports and metrics. In charge on detecting and drive process improvement opportunities, Perform reporting and analysis cycle for a process, define, maintain reports also create and drive presentations for management. Control monitoring activities in terms of accomplishment on a daily basis. I am a problem solver with an ability to adapt to new situations, quick learner with a desire for continuous personal growth. Reliable hard working and works well under pressure