Paula Evans

Background

About Paula Evans

Principal Business Management for Technology Optimization and Realization Paula is a seasoned professional with over 38 years of expertise in Asset Lifecycle Management, Design Thinking, Systems Solutions, Agile methodologies, Implementing compliance & audit policies, with a proven track record in optimizing technology operations, realizing business value through innovative system designs, interface implementation, and procurement. Her extensive background in asset lifecycle management, Agile methodologies, system solutions, combined with her exceptional leadership & communication skills, makes her an invaluable asset to any organization. A natural in leader with diverse teams, resolving complex issues, & fostering positive relationships across organizational levels. Leading major transformation of Microfocus Asset Management app to ServiceNow platform including IT procurement. Competencies: ITAM ITSM HAM SAM UI/UX Design Agile Lean & Agile Team Leadership Design Thinking & Systems Solutions Systems APIs & Interface Design IT Leasing Modules & Management Capital and Expense Procurement Supervisory Skills & Team Management ServiceNow MicroCertified (CMDB, Safe Agile, SAM Pro) Contract Management Business Requirement Management Excellent Communication & Negotiation Skills Detail-Oriented & Process Improvement Development/Implementation Corporate Policies Audit/Compliance Certifications and Experience ServiceNow Micro-Certified: CMDB, Safe Agile, Employee Center, SPO ServiceNow knowledge and experience: Fundamentals, Hardware and Develop, SAM Pro, NOW Mobile, Shopping Hub (Procurement Operations Management)- and many more modules IAITAM: ITAM Certified Professional Professional Experience: AT & T Services Inc.(aka SBC Service Inc.) Various Roles 1985 - Present Principal Business Management for Technology Optimization and Realization Led cross-functional teams in the design, implementation, & release of system solutions using Agile Lean methodologies. Spearheaded the development & support of specialized automated tools, enhancing system processes & resolving audit & compliance issues Managed hardware & software asset lifecycles, ensuring compliance with contract management and capital/expense procurement processes. Designed & implemented system APIs and interfaces, optimizing systems Managed teams of 5-20 employees, fostering a collaborative & high-performing work environment. Promotes open & positive relationships across all levels of management, organizations. Demonstrated excellent leadership skills, driving team success & individual development.