Paula G.
Head of Operations at Kraft Agency
Based in County Galway, Ireland
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Seniority
Director
Department
Operations
Location
County Galway
Industry
Advertising Services
Company size
22
Contact information
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p•••••••@kraftagency.ie
Phone
5 credits+353 ••• •••• ••••
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Background
About Paula G.
Experienced Project and Operations Manager with a strong track record in healthcare, software development, and Agentic AI SaaS delivery. Skilled in leading cross-functional teams across global locations (Ireland, Europe, India) to deliver web services, SaaS platforms, and e-commerce projects on time, within scope, and to budget. Proficient in both waterfall and agile methodologies, with expertise in planning, sprint management, resource allocation and phased delivery. Strong focus on tracking and reporting, ensuring clear visibility of progress, risks, and KPIs for stakeholders. Experienced in translating requirements into actionable roadmaps and overseeing UX/UI design, development, testing, and quality assurance. Also skilled in managing hosting migrations and server transitions with minimal downtime. Strengths include process optimisation, stakeholder management, and operational excellence, with experience leading both in-office and remote teams. Recently completed Fundamentals of ISO 13485, enhancing expertise in regulated environments. Level 9 Management of Operations graduate from Dublin City University (1st Class Honours, AACSB accredited). Professional interests include Project Management, Operations, Customer Success, Change Management, Quality, Sustainability, and the Circular Economy
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