Paula Goode

Background

About Paula Goode

I take care of people. From home to my professional career, I have focused on taking care of my family, customers, contacts, and co-workers. This has allowed me to have a successful career in many fields over my work history with the simple goal of taking care of folks, and then they take care of me! I have often been asked what my 'financial' goals are by my bosses. I have always responded that if I take care of my customers, they take care of me. That has resulted in an FY21 goal of reaching $4.9 million on my quota of $1.8 million. I always pick up my phone, answer my emails, and keep on quoting! My goals are: To be responsible for identifying, developing and managing relationships with customers utilizing in-the-field site visits, industry relationships and Databases such as CRM, Spectrum, & SalesForce. To be responsible for customer portfolios, with focus is on driving profitable growth by expanding the installed base and growing the after-market contract base for sustained profitable growth. Performance: • Meet and exceed annual sales order, and revenue plans, which contribute to profit and growth objectives • Consistently identify new business opportunities with existing and potential customers to ensure sustained profitable growth Process: • Execute sales plans for key accounts that are linked to organizations' market objectives. • Spend time in the field with customers to identify and develop relationships with key decision makers • Uncover new business opportunities, recommend differentiated solutions, negotiate, and win business to provide post-sale support Technical and Business Competence: • Maintain an in-depth understanding of the organization's core competencies and operational capabilities to provide solutions for customers resulting in profitable growth • Provide collection assistance for late and past due accounts Teaming: • Facilitate dialogue and build relationships with internal and external customers • To assume a leadership role when appropriate and function without boundaries throughout the organization Communications: • Utilize account management and project management software tools to keep complete and current information on customers resulting in effective territory management and prevent negative slip of margins. I also just pick up the phone to talk to people!