Paula Kyprian

Background

About Paula Kyprian

Operations Leader Transforming Business Efficiency Through Strategic Process Optimization** I help organisations scale operations while maintaining exceptional service quality - having delivered 30%+ efficiency gains across professional services sectors. With 5+ years of operations leadership experience, I've successfully- Led cross-functional teams of 15+ to implement integrated tech platforms (Mercury XRM), reducing onboarding time by 40%- Partnered with HR to align workforce planning with business growth, supporting 200% team expansion while maintaining 95%+ employee retention - Streamlined operational processes that reduced SLA breaches by 65% through proactive reporting and workflow optimization - Built strategic vendor relationships that cut operational costs by 22% without compromising service quality My specialty lies at the intersection of people, process, and technology - where I've consistently created operational frameworks that scale with business growth while enhancing employee productivity and customer satisfaction.**Currently seeking Operations Manager opportunities** where I can leverage my expertise in operational transformation, HR-tech integration, and process optimization to drive measurable business impact.*Let's connect if you're looking for an operations leader who can turn complex challenges into streamlined solutions.*## Top Skills (Prioritized & Core Operational Expertise - Operations Management • Process Optimisation • Workflow Automation - Strategic Planning • Vendor Management • SLA Compliance Technical & HR Integration - Mercury XRM Platform • HRIS Implementation • Benefits Administration - HR-Tech Integration • Talent Acquisition Strategy • Performance Management Leadership & Business Skills - Cross-Functional Leadership • Stakeholder Management • Change Management - Budget Oversight • Risk Mitigation • Team Development