Paula Millard

Background

About Paula Millard

I am a highly successful Financial Services Professional, with expertise gained working in end to end Mortgage roles specialising in Underwriting, Forbearance and Collections & Litigation. Having carried out senior roles, I am used to delivering high quality oversight, technical analysis and stakeholder engagement to the best possible standards. I have particular experience in risk management and appraisal, strong leadership and team based skills and I am very well organised, in view of this, all of the tasks entrusted to me are invariably completed on time and to specification. Underpinning all of that, I am passionate about putting the customer first and doing everything I can to ensure the best possible service levels at all times. That approach is also a key focus of the training and coaching sessions I have developed during the course of my career. I pride myself on being able to work quickly and effectively in appraising all of the potential issues and problems that might affect any aspect of the service platform as they arise, getting to understand them as best I can and working to find a solution without causing undue delay. Working very well as I do with teams of people of varying sizes, I obviously also greatly enjoy the collaborative process: getting everyone to move as effectively as possible towards the desired objective. It gives me great satisfaction to see everything coming together at the end of the day. I am a very good communicator and I have strong social and interpersonal skills.