Paulette Coates

Background

About Paulette Coates

Order to Cash, Transformation & Business Services Director. Accomplished, commercially oriented leader with international experience in multi-national, multi sector blue chip companies. Substantial history of increasing cash flow & profitability through implementation of optimisation & automation projects. Exceptional leadership acumen with well-developed ability to direct cross functional teams, coach, develop & co-ordinate transformational decision-making with stakeholders. Material success in significant Order to Cash & general leadership roles in organisations from $5m to $120bn turnover. Key Achievements Led the implementation of five SAP integration projects for the Order to Cash across Global multi-million-pound blue chip companies, which resulted in alignment in process & procedures, significant cost savings & operational agility Influenced key stakeholders in a new strategy which centralised Cash Application function to a Shared Service Centre in EMEA reducing headcount Led the alignment of The Walt Disney Company - Customet to Cash processes across all business segments into a Global structure, future proofing their working capital strategy Using Robotic/AI Technology fully automated Disney’s Global Cash Application function in multiple front of house systems (incl. 2 different SAP Systems) eliminating over 50M key strokes & reducing headcount Transitioned a multi-billion$ ‘Studio’ to a new Customer to Cash operating model (on-shore to an off-shore) Shared Service Centre in Poland that delivered a highly efficient & scalable service support that allowed the Studio to remain competitive as the media industry continues to undergo fundamental changes. Key senior stakeholder within Capgemini and Rimilia over a 15-year career successfully managing The Walt Disney Company portfolio, using a combination of technical knowledge, relationship & influencing skills to retain and grow a prestigious account.