Paulin Raval

Background

About Paulin Raval

I am a senior business excellence professional with a strong educational background and extensive experience in process optimization, change management and project management. I am a proven and passionate sales and service leader with more than 15+ years of experience in the Financial services and Contact Centre industry with extensive corporate brand experience managing sales and service business for blue-chip brands such as, Commonwealth Bank, ANZ, NAB, MLC and St George with business successfully executed in Australia. I'm also passionate about understanding business processes and requirements with a demonstrated and proven experience of leading strategic optimization initiatives by performing gap analysis to improve productivity & efficiency in turn help business achieve commercial goals.I possess well-developed knowledge of the SaaS industry and I am driven by working to meet and exceed - performance targets, through focusing on operational excellence, superior customer service outcomes and best-practice people leadership approaches.