Paulo A.

Background

About Paulo A.

As a professional bi-lingual front of house team leader, I have a proven track record of delivering excellent levels of customer service and taking charge of visitor services operations for a high-profile heritage organisation.With several years of front of house experience working for a leading heritage charity, I have amassed a wealth of expertise in areas such as visitor services, training and recruitment, functions and events, business operations as well as line and project management. My commitment and loyalty to service has seen me earn various promotions throughout the years, from an entry level front of house role to line managing a large customer service team to a remarkably high standard.Core skills:Team Leadership Recruitment Employee representativeCustomer Experience Staff Coaching First AiderProject Management Security, H&S Trainer Office Administration Microsoft Office Suite Safeguarding Fluent in SpanishE-mail: pauloandrews.pa@gmail.com