Paulo Petruff
Director at Mastercard
Based in United States
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Seniority
Director
Department
Information Technology
Location
United States
Industry
IT Services and IT Consulting
Company size
52K
Contact information
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p•••••••@mastercard.com
Phone
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Background
About Paulo Petruff
I am part of Global Customer Care with focus on end to end B2B, B2C support: cycle time, efficiencies, sentiment, driving cost out of the business, and CX Storytelling. As a CX Scientist, my role is to always challenge status quo and bring efficiency to the processes, improving quality, tackling shortfalls, reducing the amount of churn. As Technology is evolving using Blockchain, I am now a Certified Blockchain Expert where CX will be extremely important to ensure customers are getting a frictionless products and experience.#CX #customeradvocate.#trustedadvisor #customerservice #leadbyexample.#haveavision #Blockchain
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