Verified recordIT Services and IT Consulting

Pavan Gali

IT Management Consultant at Kyndryl

Based in Hyderabad, India

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Seniority

Staff

Department

Information Technology

Location

Hyderabad

Industry

IT Services and IT Consulting

Company size

61K

Contact information

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p•••••••@kyndryl.com

Phone

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+91 ••• •••• ••••

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Background

About Pavan Gali

Over 20 years of experience in IT Enabled Services, including Service Management; People Management, Scrum Master, Process Management, Process trainings * Process Standardization performed by evaluating and fixing gaps in the process * Transitioned and merged processes * Played pivotal role in expanding the Service Management Team in IBM Hyderabad * Managed critical IT Infra incidents by incident triage, involving technical teams, assessing business impact, event tracking, notification and escalation * Coordinated with all monitoring teams within Operations Control Center to ensure business continuity * Chaired Change Advisory Board Meetings to approve changes in the system * Managed Lifecycle of a product using Azure DevOps board Specialties: ITIL v3 Expert Certified Scrum Master Incident, Problem & Change Management Experienced in transitioning and merging processes

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