Pavan Krishna

Background

About Pavan Krishna

With a proven track record of excellence in training and development, I am an Operational Senior Trainer at Optum, dedicated to nurturing talent and driving operational efficiency. At Optum, I specialize in training associates in finance operations, as well as equipping teams within the healthcare, Medicare, and retirement benefits divisions for success. Prior to my role at Optum, I served as a Senior Trainer at Amazon, where I successfully trained over 400 associates. Created and achieve performance metrics, ensuring operational excellence and continuous improvement. My leadership was instrumental in launching quality metrics and driving process improvements, collaborating effectively with multiple stakeholders. I adeptly managed supervisor escalations and played a pivotal role in creating engaging and effective learning and development content.