Pavan Patel
Customer Success Manager at Simplestream
Based in Irvine, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Irvine
Industry
Online Audio and Video Media
Company size
46
Contact information
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p•••••••@simplestream.com
Phone
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Background
About Pavan Patel
Customer Success Manager with 10 years of experience in client success and account management across B2B, B2C, IT, and Media sectors. Successful track record of driving adoption, expansion, and customer retention while managing 5+ accounts with $660K+ ARR. Experienced in building customer relationships and reducing churn while maintaining 95% CSAT scores and 93% retention with key accounts like, Jim Henson, Sony Movies, TELUS, TN Marketing, The Africa Channel, and AMC. Key Skills: Project Management, Customer Success, Customer Satisfaction, Relationship Building/Management, Data Analysis Reporting, Technical Presentation, Sales Process, Account/Vendor Management, Cross-Functional Leadership, Training and Development, Team Management, Reduce Churn, Customer Advocacy, Customer Onboarding, Upselling, Increase Client Retention, Partner Relationship Management, Business Strategy, Strategic Communications Tools: Atlassian Jira Software, Jira Service Desk, Confluence, Asana, Recurly, Elecard Boro, Charles Proxy, TeamViewer, AWS (S3, CloudFront, MediaLive), Cyberduck. Lets connect: Email: pavan.j.patel89@gmail.com Telephone:+1 714 440 8785
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