Pavithra M.

Background

About Pavithra M.

I’m an IT professional with over 10 years of experience in Application and Production Support and more than 4 years of experience in Data Science. My background uniquely bridges system reliability and data intelligence, enabling me to design solutions that are both stable and smart. In my support career, I’ve led teams in managing critical enterprise applications across Windows, UNIX, and AIX environments, ensuring 99.9% uptime and seamless incident, change, and problem management under ITIL frameworks. I specialize in ServiceNow, Sitescope, and automation scripting (Python, Shell, Perl) to enhance operational efficiency and reduce manual effort. As a Data Scientist, I focus on natural language processing (NLP), statistical learning, and predictive modeling. I’ve contributed to projects such as developing smart search applications and predictive models for the tobacco industry, providing insights into future regulations and sentiment trends in global news. Leveraging Python and large language models (LLMs), I aim to transform data into actionable intelligence and drive smarter decision-making across industries.