Pavithra Srinivasan

Background

About Pavithra Srinivasan

I am a Business Analyst with 8+ years of experience across E-commerce, Merchant Services, Customer Service, and People Analytics. My expertise lies in uncovering insights from data, streamlining processes, and enabling data-driven decision-making for business growth. I bring a strong mix of analytical and technical skills, with proficiency in: Requirements Gathering & Analysis – Partnered with stakeholders to elicit, document, and analyze business needs, translating them into functional requirements, user stories, and acceptance criteria. Data Analysis & Insights – Utilized SQL, Python, and Advanced Excel to clean, analyze, and interpret large datasets, delivering insights that improved business decision-making. Reporting & Visualization – Designed interactive dashboards and KPIs in Power BI and Tableau, enabling leadership to track performance and identify growth opportunities. Process Improvement – Mapped current workflows, identified gaps, and proposed data-driven solutions that reduced inefficiencies and optimized operations. Cross-Functional Collaboration – Acted as a bridge between business teams, developers, and QA to ensure requirements were clearly understood and delivered in Agile environments. Documentation & Communication – Created BRDs, FRDs, workflow diagrams, and user guides that enhanced project clarity and reduced miscommunication. Testing & Validation – Supported UAT by defining test cases, validating data accuracy, and ensuring solutions met business expectations. Domain Expertise – Delivered solutions across E-commerce, Merchant Services, Customer Service, and People Analytics, aligning data with business goals.