Pavlo K.

Background

About Pavlo K.

Customer & Technical Support In SaaS and eCommerce support, I've been solving complex tech cases, interconnected with support, product and developer teams, while maintaining 100% CSAT in peak months and earning 30+ five-star reviews in one year. I've demonstrated my ability to handle API integrations, app compatibility issues, troubleshooting, and deep customization tasks using JavaScript and Liquid. 🤝 Account & Client Relationship Management As a Team Lead at SUP, I integrated myself into the team to support onboarding, guide training, and foster a culture of collaboration and mutual support from within. In parallel, I served as account manager for the client, providing regular reports, ensuring SLA compliance, aligning our efforts with their evolving needs, and communicating transparently and effectively. While supporting merchants at Zapiet, I've been part of the team providing B2B tech assistance to enterprise clients and big franchisees, building long-term relationships starting with comprehensive onboarding, and thus effectively contributing to product adoption. Blockchain & Web3 Product Development As part of core teams, I contributed to the tech architecture, prototyping of decentralized apps, including a DeFi yield aggregator and an NFT Strategy card game where I built the frontend, connected it with smart contracts, and designed token interaction logic using Web3.js/Ethers.js. Finance & Future Career Growth Pursuing Bach Accounting and Finance, I’ve achieved honours in Financial Valuation, Accounting, Business Management and more — gaining a broad understanding of financial products and business processes. This positions me to support B2B clients and financial products in roles where finance, tech, and customer operations converge, especially in FinTech or SaaS environments.