Pawan Arya

Background

About Pawan Arya

Practicing Project Manager with the increasing experience in management of IT Projects. Previously experienced Operations Manager with a demonstrated history of working in the telecommunications industry. Skilled in Project Management, Operations Management, Test Management, and Business Analysis techno functions. Seasoned professional with enriched 17+ years of professional IT wisdom and recent 8 years in Project Management. Qualified in major Software Development/Test Life Cycle Phases (i.e. Test requirement gathering, Test planning, Coding, Testing, Deployment, Go live operational support). Specialties : Team management: Recruitment drives, building high performing teams, resource planning, mentoring member, preparing/managing training and testing plans, Individual career development planning, Task scheduling, Issue management, Knowledge management, Performance review, Enhancement /Work Order tracking. IT Operations & Support : Extensive years of experience in Implementing and utilizing Incident, Change, Problem and Release management using ITIL standards. Act as custodians of production systems. Nurtured exceptional long-term relationships with clients, maintaining ongoing communication and expediting solutions to tackle faults. Focus Areas : Civilizing culture of Service Excellence by implementing emerging industry practices in Applications stability. Vendor management, Licensing, Governance, Risk Management, Audit and Compliance Key Responsibilities : Managed multi-national cross functional teams in India and the Onshore ( US,UK,NZ Markets) in various projects: Coordinating Heartbeat & Stand up meetings: Ensuring coherence with Development team, Technical Architects and Business teams for planning and execution of release deliverables to production environment: Drive RCA in production post standard releases: Responsible for Stakeholder Management, as well as Service Delivery aspects (Customer Satisfaction, Meeting SLA's, driving innovation and adding Value to services offered): Empowering the entire team with knowledge accumulated on various subjects including clients expectations, technological assistance, test and support tools: Technical escalation point as Application Duty Managers: Accountable for Governance and Monthly business reporting to Sr. Management. I am a focused professional who takes personal responsibility and accountability for the deliverables that enhances our customers experience. I believe that I act in accordance with both my personal values and that of my company.